❓ Frequently Asked Questions
okbji Q&A — All Answers in One Place
From bonuses to withdrawals, device issues to cricket betting — find clear and detailed answers to all your questions here.
Every day, many players at okbji ask questions about claiming bonuses, depositing and withdrawing money, cricket betting, and live casino. On this page we have organised those questions into five sections so you can quickly find the information you need. Every answer is written in plain, clear language, avoiding technical complexity. If your question is not listed here, contact our 24/7 live chat support team.
Section 01
Section 02
Section 03
Section 04
Section 05
Welcome Bonus
After opening your first account at okbji, you will receive a 100% bonus on your first deposit — up to ৳8,000. For example: if you deposit ৳1,000, you get a ৳1,000 bonus, making your total balance ৳2,000. Simply deposit a minimum of ৳300 via bKash, Nagad, or Rocket and the bonus will be added to your account automatically.
Yes, the okbji welcome bonus has an expiry period. After receiving the bonus, you must meet the wagering requirements within a reasonable time. The exact expiry date is stated in detail on the terms and conditions page. Once the period ends, any unused bonus and related bonus winnings are forfeited, so it is important to stay active on time.
Generally, bets placed on slots, live casino, and cricket betting count toward wagering. However, not all games contribute equally — some count at 100% and some partially. The contribution percentage for each game is listed in the bonus terms and conditions. If you are unsure, ask via live chat.
The wagering requirement for the welcome bonus is 15 times the bonus amount — on the bonus only, not the deposit. For example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in wagers before you can withdraw winnings from the bonus.
Yes, you can choose not to claim a bonus or cancel an active bonus and play only with your deposited funds. Keep in mind that cancelling a bonus will also forfeit all winnings earned from that bonus. To manage your bonus, check your account settings or contact the support team.
Contact & Support
okbji offers two support channels: 24/7 live chat and email support. Through live chat you can speak directly with a support agent, which is ideal for the fastest resolution. To contact us by email, send a message to [email protected].
Yes. The okbji support team is able to assist in both Bengali and English. This has been set up with Bangladeshi players in mind so that language is never a barrier. You can ask your questions in whichever language you are comfortable with.
Yes, okbji support is active 7 days a week, 24 hours a day. Live chat remains available on Eid and any other public holiday. Help is available even at midnight Bangladesh Standard Time (BST, UTC+6), so feel free to reach out at any time.
Having a few details prepared before contacting support helps resolve issues faster: your account username or registered mobile number, a description of the problem (when it happened, what is showing on screen), the relevant transaction ID or a screenshot, and the device and browser you are using — sharing these will help the agent assist you more quickly.
BPL & International Matches
Among the most popular cricket betting markets at okbji are: match winner (which team will win), top batsman, top bowler, total runs (over/under), wicket fall, and session betting. These markets are especially active during tournaments like BPL or the T20 World Cup.
Yes, at okbji you can combine selections from multiple matches to create an accumulator or parlay bet. The odds of each selection are multiplied together to increase the overall odds, so if all selections are correct the potential payout is much higher. Keep in mind — if even one selection is wrong, the entire bet loses. Bet with an understanding of the risk.
Decimal odds are straightforward to read. Say a team's odds are 2.50 — that means if you bet ৳100 and win, your total return is ৳250 (profit of ৳150). Formula: stake × odds = total return. Odds never go below 1.00, and the higher the odds, the higher the risk and potential reward.
okbji offers betting markets for BPL, the ICC T20 World Cup, IPL, and various other international cricket tournaments. For example, a Bangladesh vs India match can have many markets ranging from toss winner to innings score. Go to the cricket section to view current and upcoming markets.
If a match is declared a no-result due to rain or another reason, the original stake is generally refunded. However, the rule may differ by market and event — some markets are settled using the Duckworth-Lewis method. Read the betting rules or contact support to confirm the exact policy.
Device & Technical Issues
okbji is a fully web-based platform, so it works equally well on Android smartphones, iPhones, tablets, and computers. Use Chrome, Firefox, Safari, or any modern browser. No separate app download is required.
If the page is loading slowly, start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data, tick "Cached images and files" and "Cookies", then delete them. After that, refresh the page. If the problem persists, try a different browser or device.
Yes, the okbji site is built with a mobile-first design, so slots, live casino, and sports betting all run normally in a mobile browser. For the best experience, use an up-to-date version of Chrome or Samsung Internet, and check your screen brightness and internet connection.
If the connection is lost, the server automatically saves the game state. When you reconnect, you can usually resume from where you left off. For slot games, the result of a specific spin is recorded on the server. If you notice any discrepancy, contact support immediately.
On Android Chrome: open the site → tap the three-dot menu on the right → select "Add to Home screen". On iPhone Safari: tap the share icon at the bottom → select "Add to Home Screen". This creates an app-like shortcut so you can go directly to the login page next time.
How to Withdraw Money
The minimum withdrawal amount at okbji is ৳500. This applies regardless of whether you use bKash, Nagad, or Rocket. For deposits, you can start from a minimum of ৳300. To make a withdrawal, log in to your account and choose your preferred method from the cashier section.
Withdrawals at okbji are generally completed within 5 to 30 minutes. Since funds are sent directly to bKash, Nagad, or Rocket, delays are rare. However, if some account verification steps are still pending, there may be a slight delay — in that case, contact support.
Yes, but you must first meet the wagering requirements before withdrawing bonus winnings. Once the requirements are met, the bonus winnings move to your real money balance and can be withdrawn in the normal way. You can track your wagering progress in the bonus section of your account.
A pending withdrawal usually completes on its own within 30 minutes. If it takes longer, first confirm that your bKash / Nagad / Rocket account is active. If the issue remains, contact live chat with the transaction ID and the time of the request — the support team will resolve it quickly.
Yes, okbji's payment system is active around the clock. bKash, Nagad, and Rocket mobile banking services are also available 24 hours a day in Bangladesh, so withdrawals go through without any issue on Friday or Saturday nights as well. Requests made at midnight are processed with the same speed.
Still have questions? We are ready to help
If the answers above have not resolved your issue, contact us directly via live chat or email. Speak in Bengali, at any time.